Diary of a COO
From Fixer to Founder: How I Learned to Make Operations Predictable
From Fixer to Founder: How I Learned to Make Operations...
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Lesson 1: Why process mapping fixes broken operations
Lesson 1: Why process mapping fixes broken operations Most leaders...
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Lesson 2: Ride Along Operations Leadership Habit
Stop Reading Reports. Start Watching the Work. (A COO’s Most...
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Lesson 3: Identify the Five Failure Points
The 80/20 Rule of Broken Operations: Why Five Problems Are...
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Lesson 4: Before You ‘Fix the Problem’
Lesson 4: Before You Fix the Problem, Make Sure You’ve...
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Lesson 5: Process Map: Why Clarity Is the Most Underrated Leadership Skill
Lesson 5: The One-Page Process Map: Why Clarity Is the Secret...
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Lesson 6: Measure Things That Actually Matter.
Lesson 6: Stop Measuring Everything. Start Measuring the Things That...
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Lesson 7: Why Your Improvement Initiatives Keep Failing
Lesson 7: Why Your Improvement Initiatives Keep Failing (And the...
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Lesson 8: The Meeting That Actually Works
Lesson 8: The Meeting That Actually Works: Why 15 Minutes...
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Lesson 9: Stopgap for the Highest-Impact Failure Point
Lesson 9: When You Can’t Fix Everything Right Away: Why...
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Lesson 10: The Sprint That Removed Failures
Lesson 10: The Visibility Sprint: Ten Days That Ended Four...
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Lesson 11: The Three-Line Checklist That Stops Work From Dying
Lesson 11: The Three-Line Checklist That Stops Work From Dying...
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Lesson 12: Never Roll Out a New Process Without Doing This First
Lesson 12: Why You Should Never Roll Out a New...
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Lesson 13: The 20-Minute ‘Pre-Release Readout’
Lesson 13: The 20-Minute ‘Pre-Release Readout’ Meeting That Prevents Regret...
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Lesson 14: The Report on Process Change
Lesson 14: The Two-Column Report That Shows if Your Process...
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Lesson 15: “Voluntary” Process Adoption and why It Won’t Work
Lesson 15: Why “Voluntary” Process Adoption Usually Means It Won’t...
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Lesson 16: Run a Short Operational Reflection
Lesson 16: The 30-Minute Reflection That Actually Makes a Difference...
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Lesson 17: Write the SOP People Can Actually Use
Lesson 17: If Your SOP Can’t Be Explained in 90...
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Lesson 18: Operational Risk Nobody Talks About
Lesson 18: The Operational Risk Nobody Talks About (Until It’s...
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Lesson 19: The Three-Item Release Boundary
Lesson 19: The Three-Item Release Boundary That Cut Rollbacks by...
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Lesson 20: Write Your Escape Plan in One Sentence
Lesson 20: If You Can’t Write Your Escape Plan in...
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Lesson 21: 45-Minute Drill That Saves You from a World of Trouble
Lesson 21: The 45-Minute Drill That Saves You from a...
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Lesson 22: Capture Incident Learnings Into the SOP (Close the Loop)
Lesson 22: Capture Incident Learnings Into the SOP (Close the...
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Lesson 23: Automate One Manual, Repetitive Step
Lesson 23: Automate One Manual, Repetitive Step For most of...
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Lesson 24: Re-align Incentives So the Signal Actually Matters
Lesson 24: Re-align Incentives So the Signal Actually Matters You...
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Lesson 25: Measure Customer Impact With Two Direct Conversations
Lesson 25: Measure Customer Impact With Two Direct Conversations Metrics...
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Lesson 26: The One-Page Brief That Turns a Win Into Momentum
Lesson 26: The One-Page Brief That Turns a Win Into...
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Lesson 27: Scale the Playbook to a Second Flow – Copy, Don’t Reinvent
Lesson 27: Scale the Playbook to a Second Flow –...
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Lesson 28: The 30-Minute Metrics Review That Stops the Drift
Lesson 28: The 30-Minute Metrics Review That Stops the Drift...
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Lesson 29: Write Down What Worked, Then Give It a 90-Day Owner
Lesson 29: Write Down What Worked, Then Give It a...
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Lesson 30: Publish One Real Result, Then Name the Next Flow
Lesson 30: Publish One Real Result, Then Name the Next...
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