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Lesson 10: The Visibility Sprint: Ten Days That Ended Four Weeks of Friday Headaches You want to fix something broken at work? You don’t always need a big, endless “transformation.” Sometimes, what really works is just ten days of laser-focused attention and the discipline to jot down your lessons before moving on. Here’s the thing […]

Lesson 9: When You Can’t Fix Everything Right Away: Why a Smart Stopgap Makes Sense Sometimes you know a problem needs a real, lasting fix – but customers are getting hurt in the meantime. In these moments, doing something fast isn’t just smart – it’s necessary. Let’s talk about why a quick, focused stopgap often

Lesson 8: The Meeting That Actually Works: Why 15 Minutes Beats Every Status Report You’ve Ever Written Forget all those fancy dashboards and endless status reports. If you want real accountability, skip the paperwork and stick to one person, one clear signal, and one tight weekly conversation. That’s pretty much all you need. Picture this:

Lesson 7: Why Your Improvement Initiatives Keep Failing (And the 30-Day Fix That Changes Everything) Most operational experiments don’t flop because the original idea was bad. It’s almost always because nobody spelled out what “done” looks like, or stuck to it when things got messy. Just about every organization falls into the same trap. Spot

Lesson 6: Stop Measuring Everything. Start Measuring the Things That Actually Matters. Think about this: your team tracks half a dozen metrics, yet no one knows if things are really getting better. The issue probably isn’t with your data. It’s what you’re choosing to care about. Most organizations only notice things are off after they’ve

Lesson 5: The One-Page Process Map: Why Clarity Is the Secret Leadership Weapon So you’ve spent a week mapping things out, watching the process, checking your assumptions and now comes the step that actually sticks. You know what? The most powerful tool in your operations might honestly be a single sheet of paper. Here’s something I

Lesson 4: Before You Fix the Problem, Make Sure You’ve Found the Right One The riskiest moment in any operational improvement project? It’s when you convince yourself you’ve nailed the answer already. Let’s talk about the one step that saves you from fixing something that wasn’t broken while the real problem gets ignored. A surprising,

The 80/20 Rule of Broken Operations: Why Five Problems Are Causing Most of Your Chaos You don’t actually need to fix everything. What usually matters is finding the small handful of problems that keep causing the big messes. And honestly, that list is probably a lot shorter than you think. There’s a special kind of

Stop Reading Reports. Start Watching the Work. (A COO’s Most Underrated Habit) If you really want to know what’s breaking your operations, skip the meeting. Grab a chair and sit beside the person/people actually doing the job. There’s a kind of leadership that stays locked inside dashboards, PowerPoints, and endless boardroom talks. Executives debate strategies. They scrutinize

Lesson 1: Why process mapping fixes broken operations Most leaders mess up big time by jumping straight into fixing things as soon as something goes wrong. I used to do the same. Here’s the habit that changed everything for me, and might save you some headaches too. My first stint as a COO was, let’s