Stop Reading Reports. Start Watching the Work. (A COO’s Most Underrated Habit) If you really want to know what’s breaking your operations, skip the meeting. Grab a chair and sit beside the person/people actually doing the job. There’s a kind of leadership that stays locked inside dashboards, PowerPoints, and endless boardroom talks. Executives debate strategies. They scrutinize […]
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Lesson 1: Why process mapping fixes broken operations Most leaders mess up big time by jumping straight into fixing things as soon as something goes wrong. I used to do the same. Here’s the habit that changed everything for me, and might save you some headaches too. My first stint as a COO was, let’s
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From Fixer to Founder: How I Learned to Make Operations Predictable I thought speed was the answer, or at least that’s what I kept telling myself: Ship faster, hire faster, and by all means, celebrate if the team makes it through another night without sleep. It was all moving in the right direction, or so
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