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Lesson 1: Why process mapping fixes broken operations Most leaders mess up big time by jumping straight into fixing things as soon as something goes wrong. I used to do the same. Here’s the habit that changed everything for me, and might save you some headaches too. My first stint as a COO was, let’s […]

From Fixer to Founder: How I Learned to Make Operations Predictable I thought speed was the answer, or at least that’s what I kept telling myself: Ship faster, hire faster, and by all means, celebrate if the team makes it through another night without sleep. It was all moving in the right direction, or so